[Last Updated: April 10, 2025]

Welcome to Visa SG (“we,” “our,” or “us”)! These Terms and Conditions govern the use of our website and services, which assist individuals in obtaining Singapore visas. By accessing and using this website and our services, you agree to comply with and be bound by the following terms. Please read them carefully before using our services.

  1. General Information

We provide visa processing assistance to individuals seeking a visa to enter Singapore. Our services include helping with the preparation, submission, and follow-up of visa applications. However, we do not guarantee the approval of any visa application, as the decision to approve or deny a visa is solely determined by the Singapore government.

  1. Services Provided

We offer the following services:

  • Assistance with completing visa application forms.
  • Document preparation and verification.
  • Guidance and support throughout the application process.
  • Submitting the completed application to the relevant authorities on your behalf.

Our services are intended to simplify the visa application process. However, we are not responsible for the approval or denial of any visa application, as this decision lies with the Singaporean government authorities (e.g., the Ministry of Foreign Affairs, Immigration & Checkpoints Authority, ICA).

  1. Eligibility

To use our services, you must:

  • Be at least 18 years old or have the consent of a legal guardian.
  • Provide accurate and complete information when submitting your application.
  • Be eligible for a Singapore visa as per the official guidelines set by the Singaporean authorities.

We may require specific documentation from you to process your visa application. It is your responsibility to ensure that all required documents are submitted and meet the requirements set by the Singaporean government.

  1. Visa Approval
  • No Guarantee of Visa Approval: While we will assist you with preparing and submitting your application, the final decision regarding the approval or denial of a visa is made by the relevant Singaporean authorities. We cannot guarantee that your visa application will be approved, as approval depends on meeting all requirements set by the Singaporean government.
  • Government Authority Decisions: We are not responsible for any decision made by government agencies, including delays, denials, or rejections of visa applications.
  1. Application Process and Fees
  • Application Process: When you engage with our service, we will assist you in completing the necessary application forms, providing document checks, and submitting your visa application. Our role is to assist with the application process, but the final submission is subject to your confirmation and approval.
  • Fees: You are required to pay the applicable service fees for our assistance. These fees are separate from government visa processing fees and any third-party charges. All fees including Government fees (such as visa processing fees) must be paid upfront before we initiate the visa processing.
  • Refunds: Our service fees are non-refundable once your visa application has been submitted to the authorities. However, if we have not started processing your application, a refund may be possible subject to our Refund Policy.
  1. Document Requirements and Accuracy
  • Responsibility for Information: You are responsible for providing accurate and complete information when submitting your visa application. Incorrect or incomplete information may result in delays or rejection of your visa application, for which we are not liable.
  • Document Verification: You agree to provide all necessary documents as requested for the visa application process. We do not verify the authenticity of the documents provided, but we will ensure that they meet the requirements set by the Singaporean authorities.
  1. Processing Times
  • Estimated Processing Times: We provide estimated processing times based on typical timelines provided by the Singapore government. However, processing times may vary depending on various factors, including but not limited to application volume, public holidays, or changes to government policies. We are not responsible for delays caused by these factors.
  • No Guarantee of Timeliness: We cannot guarantee specific processing times, as these are determined by the Singapore government. We encourage applicants to submit their applications well in advance of their travel dates to account for any potential delays.
  1. Limitation of Liability
  • Service Limitations: Our responsibility is limited to providing visa processing assistance as outlined in these Terms and Conditions. We do not guarantee visa approval or any specific outcome regarding your application.
  • Third-Party Services: Our services may involve third-party providers (e.g., government authorities or consulates). We are not responsible for any actions taken by these third parties, including any delays, mistakes, or issues arising from their actions.
  • Indemnification: You agree to indemnify and hold harmless Visa SG, its affiliates, employees, and agents from any claims, damages, losses, or liabilities arising from your use of our services, including any claims related to visa rejections, delays, or third-party services.
  1. Privacy Policy

Your privacy is important to us. We collect, use, and protect your personal information in accordance with our Privacy Policy, which outlines how we handle the information provided during the visa application process. By using our services, you agree to the collection and use of your personal data as described in the Privacy Policy.

  1. Amendments to These Terms

We reserve the right to update, modify, or change these Terms and Conditions at any time. Any updates will be posted on this page with the date of the last revision. You are encouraged to review this page periodically to stay informed of any changes. Changes will become effective immediately upon posting.

  1. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of Singapore. Any disputes arising out of or in connection with these Terms shall be resolved through binding arbitration or in the courts of Singapore, at our discretion.

  1. Contact Us

If you have any questions about these Terms and Conditions or need further information regarding our services, please contact us at:

Thank you for choosing Visa SG!