[Last Updated: April 10, 2025]

Welcome to Visa SG (“we,” “our,” or “us”). This Disclaimer outlines the terms, conditions, and limitations of liability associated with the use of our website and services related to Singapore visa processing. By accessing or using our website and services, you agree to be bound by the terms described below.

  1. General Information

The information provided on this website is intended to assist individuals with their visa application process for entering Singapore. While we aim to provide accurate and up-to-date information, we make no guarantees about the accuracy, completeness, or reliability of the content. The visa application process is managed by the Singapore government, and we do not have control over the approval or rejection of visa applications.

  1. Services Provided

Visa SG offers visa processing assistance, including helping individuals prepare and submit visa applications to the relevant Singaporean authorities. We assist with document preparation, form filling, and submission guidance. However, we do not have any influence over the final decision regarding visa approval, which rests solely with the Singaporean government authorities.

  1. No Guarantee of Visa Approval

While we assist with the preparation and submission of your visa application, we do not guarantee that your application will be approved. Visa approval or rejection is solely determined by the Singaporean Ministry of Foreign Affairs, Immigration & Checkpoints Authority (ICA), or other relevant government agencies. We are not responsible for any denial, delay, or refusal of a visa application.

  1. Accuracy of Information

It is your responsibility to provide accurate and complete information when submitting your visa application through our services. We are not responsible for any issues, delays, or denials that result from incorrect or incomplete information provided by you.

While we make every effort to ensure that the information provided on our website is current and accurate, visa requirements, processing times, and government policies may change without notice. It is important to verify the latest requirements directly with the Singapore government or through our team before submitting your application.

  1. Government Fees and Third-Party Services

Our service fees are separate from any government fees, consular charges, or third-party service charges related to your visa application. All government-related charges are set by the Singaporean authorities and may be subject to change. We are not responsible for any changes in government fees or other charges.

  1. Processing Times and Delays

We provide estimates of visa processing times based on standard processing practices; however, processing times are subject to the discretion of the Singapore government. We are not responsible for any delays caused by government agencies or external factors beyond our control, such as increased demand, public holidays, or changes to Singapore’s immigration policies.

  1. Liability Limitations

To the fullest extent permitted by law, Visa SG and its affiliates are not liable for any of the following:

  • Denial, delay, or rejection of your visa application by the Singaporean government or any related authorities.
  • Any incorrect or incomplete information provided by you during the application process.
  • Loss, damage, or expenses incurred due to delays in the visa application process, changes in visa requirements, or government actions.
  • Any indirect, incidental, or consequential damages, including but not limited to loss of opportunity, business disruption, or financial losses arising from the use of our services.

Our liability is limited to the amount paid for our services and does not extend to any other claims, damages, or losses that may arise during or after the visa application process.

  1. Visa Application Rejections

We strive to provide the best possible service, but the Singapore government authorities have the final say on all visa decisions. Rejected applications may not be eligible for a refund, and we are not responsible for any costs incurred due to visa rejection. Refunds for our services are subject to our refund policy, and any decisions related to refunds will be made at our discretion based on the specific circumstances.

  1. No Legal Advice

The content on this website is not intended to provide legal or immigration advice. If you require legal advice regarding immigration, visa issues, or other legal matters, you should consult with a licensed immigration attorney or a legal professional. We are not authorized to provide legal services or offer legal opinions.

  1. Third-Party Links

Our website may contain links to third-party websites, including government sites and other visa-related service providers. These links are provided for your convenience, but we do not control or endorse the content, policies, or practices of these third-party websites. We are not responsible for any actions taken on these third-party sites or for any outcomes resulting from using their services.

  1. Changes to the Disclaimer

We reserve the right to update, modify, or amend this Disclaimer at any time. Any changes will be posted on this page, and the revised Disclaimer will take effect immediately upon publication. You are encouraged to review this Disclaimer periodically to stay informed of any updates or changes.

  1. Indemnification

By using our services, you agree to indemnify and hold harmless Visa SG, its employees, agents, and affiliates from any claims, losses, damages, or legal actions arising from your use of our services, including but not limited to issues related to visa application processing, third-party services, and government decisions.

  1. Contact Us

If you have any questions regarding this Disclaimer or need further clarification about our services, please contact us:

Thank you for choosing Visa SG to assist you with your Singapore visa application!